Delivering convenience in retail self service checkout terminals on high street

Case Studies > Retail Self-service

Self-service is key to convenience easing sales to consumers and digital product services in form of paying your household groceries, or ordering your medications at local pharmacy for some retailers a self service terminal can boost revenues by reducing staff and expanding products that may not be on the shelf.

CHALLENGE

Consumers are slowly learning about self-service as expansion into retail is set to continue quickly high street retailers are searching for savings and also increasing revenues and two such solutions that KT Group have interacted in was to design a interactive self service terminal that could deliver convenience and also impact on physical retail space.

THE DESIGN

First step or interaction after customer has accepted our offer is to discuss the platform or shell of concept. KT long history in delivering custom design kiosk terminals its in our dna to succeed to create a shell that meet customer wishes. Some examples of previous engagements showcase how through a dialogue between client company and KT company the end result was.

Client TESCO (UK) Model VERSION 1 (rejected as to big)

challenge KT Design
Exterior and design to attract attention Utilize design-form and colour to stand out
Offer compact pedestal Contactless payment with card payment in one
Card Payment Select card devices approved by local financial institutions for payment processing
Technical support access less 1 minute Use front door access to gain access to complete terminal
Flexible Mounting Pedestal and wall bracket that fixed easily
Shoppers access for their shopping items Shelves to be offered

Mass Production

Whenever in business you require to produce many or mass produce there are several key critical steps to address before you can begin deploying dozens of kiosks the most critical shared in table below.

Expertise in producing hundreds of kiosks is specialist knowledge, it is paramount for customers that each machine is identical and is fully technically accurate without any deviances. Imagine a controlled contract of 1000 machines that are to be built in portions of 100 per shipment over 12 months and the task can feel monumental. Ensure that manufacture has pedigree and experience and manpower to take on such a role ask for references and examples before making a decision.

Client TESCO (UK) Model VERSION 2 (Final approved terminal)

The Sign Off

Once KT has a design is selected from extensive range of kiosk concepts KT have in its catalogue or alternately we have developed brand new design KT strength lies in its experienced technical team to create a 3D CAD working digital prototype. Conceptually the idea now has formed basis for production we will herein have client walk through with our technical team CAD file to sign off on their particular unit.

Secondary and final stage for approval by client will be to tackle the exterior, the look of machine in colour format, layout of peripherals, mounting of enclosure, dimensions of unit all are given to customer for their final say so before prototyping stage.

case study graphic

Client NCR (USA) Model SS90 3D CAD snapshot

Prototyping

Client Medico (Germany) Model AMA
Before any client will sign off on a terminal deployment their must be a prototype developed for testing in-house and also in store to ascertain if any bugs or adjustments are needed in case of AMA project we discovered that terminal required very little changes from original prototype.

challenge KT Design
Certification Product require certification such as CE, UL, FCC as example
Technical Manual Full instructional manual must be provided for machine operation
Quality Control Each step must be quality controlled, using drawings and check lists
Testing Final testing of each machine once completed before shipment
Packaging for shipment Right packaging is chosen for preferred transportation service
Shipment Handling Specialist logistics firm which handles tech products handles shipments
Spare Parts Access Offer access to spare parts and how to source them
Support Internal technical support given to customers for issues or problems
After Service Ensure supplier is established for continuous support of installation

Expertise in producing hundreds of kiosks is specialist knowledge, it is paramount for customers that each machine is identical and is fully technically accurate without any deviances. Imagine a controlled contract of 1000 machines that are to be built in portions of 100 per shipment over 12 months and the task can feel monumental. Ensure that manufacture has pedigree and experience and manpower to take on such a role ask for references and examples before making a decision.

TESCO (UK) Model SS90

Medico (Germany) Model AMA